Personal Banker II

We are seeking a highly skilled Personal Banker II to join our team at Needham Bank. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions with accuracy, and building strong relationships with our customers.

• Perform teller functions with accuracy and balance according to bank standards and procedures.
• Provide a complete range of customer services, including account opening and maintenance, and product and service explanations.
• Promote bank products and services, and contribute to referrals and customer inquiries.
• Responsible for operational compliance and adherence to bank policies and procedures.
• Gain full understanding and knowledge of the teller function and deliver exceptional customer service.
• Research and analyze data to resolve complex customer problems and answer customer questions.
• Develop and maintain knowledge of products and services, and stay abreast of changes and anticipate which products and services may benefit customers.
• Assist in training and development of tellers and personal bankers, and communicate with bank Retail Trainer and participate in assigned training activities.
• Perform additional duties as requested, needed, or assigned.

• High School Diploma or GED.
• Two plus years of teller or cash handling experience with accurate balancing record.
• Customer service experience and/or sales experience preferred.
• Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings.
• Ability to lift 30 pounds.
• Basic knowledge of keyboard and computer skills.
• Ability to perform basic arithmetic operations with the use of a calculator.
• Must have basic business acumen and professionalism.
• Ability to build strong relationships and alliances across the organization, exceed customer expectations, ability to adapt to change, reliable and highly motivated.
• Must have reliable transportation.
• Fluent in written and verbal English.
• Willing to become a Notary Public in MA.
• Ability to adhere to Needham Bank's Core Values.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee, including fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program.

We are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. We provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.