Propane and Diesel Fuel Delivery Specialist

3 weeks ago

Springfield, Ohio, United States Duncan Oil Co. Full time
Job Overview

Duncan Oil Co. is a family-owned business in southwest Ohio, committed to fostering team chemistry and personal growth. We offer a competitive compensation package, including medical insurance, 401(k), and paid holiday and PTO time, to our full-time employees.

Key Responsibilities

The Customer Service Representative will provide exceptional customer service, including billing/invoicing, collections, and incoming customer service calls, in a fast-paced environment.

  • Generate billing invoices to customers from prior day deliveries
  • Ensure customer payments are received timely and accounted for
  • Credit collections: Proactively call on past due accounts
  • Manage Incoming customer phone calls, specifically fulfilling their needs
  • Promote company products and services
  • Generate propane and diesel fuel deliveries
  • Use predetermined pricing schedules for various customers
  • Learn and understand various products we sell and invoicing structure
  • High volume filing
Daily Tasks

The Customer Service Representative will be responsible for:

  • Coordinating commercial and residential new tank set service and delivery
  • Creating new customer information detailing delivery and contact information
  • Completing tank loan information sheet, including proactively acquiring customer signatures
  • Preparing product delivery bill of lading for scheduled delivery
  • Recording all new customer information
  • Successfully applying new tank sets to customer equipment loan in the computer
Requirements

The ideal candidate will have:

  • Minimum two years' experience in a high volume Customer Service call center role, dealing directly with customers and internal departments
  • Minimum one year in customer billing/invoicing
  • Minimum 6 months experience with credit collection
  • Must be detail-oriented, with ability to multi-task, prioritize, and respond to high volume incoming orders and inquiries promptly and with accuracy
  • Strong verbal and written communication skills to effectively interact with customers and co-workers
  • Professional, team-oriented, pleasant attitude with strong desire to provide quality service and achieve customer satisfaction

We are an equal opportunity employer and employment is contingent upon the completion of a successful background check.

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