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Program Developer

2 months ago

Bronx, New York, United States BronxWorks Full time
About BronxWorks

BronxWorks is a leading organization dedicated to improving the economic and social well-being of individuals and families in the Bronx. Our mission is to provide high-quality, responsive, and client-centered services that address the unique needs of our community.

Job Summary

We are seeking a highly skilled and motivated Program Developer to join our team. As a key member of our management team, you will be responsible for developing and implementing programs that promote housing outcomes, client satisfaction, and data-driven decision making.

Key Responsibilities
  • Assist in setting and monitoring department performance goals aligned with Department of Homeless Services Shelter Performance System metrics.
  • Audit and recommend improvements for current intake, enrollment, case conferencing, and discharge processes across AHS programs.
  • Develop methods and strategies to ensure consistent audit-readiness and perform internal audits as necessary.
  • Work closely with Program Director to ensure program compliance with contract and regulatory requirements.
  • Create data collection methods and evaluate client outcomes for program goals.
  • Monitor data and program performance in real time, track trends, and suggest data-informed modifications or improvements.
  • Develop and implement consistent onboarding process for new hires across AHS programs.
  • Develop and maintain centralized comprehensive resource hub to improve awareness of and streamline referrals to services.
  • Train staff in BronxWorks Assistance with Self Administration of Medication policy and assist senior staff in maintaining fidelity to model.
  • Develop and maintain centralized housing status hub to track connection to housing opportunities across programs.
  • Consumer Satisfaction and Client Grievance policies and procedures, including development and administration of regular client satisfaction survey, aggregation of client suggestions, and impartial evaluation and response to client complaints.
  • Prepare proposals for development/expansion/continuation of programs.
  • Oversee asset management and tracking and perform regular asset audits.
  • Assist supervisors in preparing reports to funding sources.
  • Assist with developing and monitoring corrective action plans for areas of program not meeting performance expectations.
  • Facilitate monthly department meetings and provide updates on Key Performance Indicators (KPIs).
  • Develop an iterative process of supervising and monitoring housing outcomes, including placement quality and re-entry to shelter.
  • Submit reports to supervisor on a monthly basis, or more frequently as required.
  • Supervise other Quality Assurance staff and Housing staff in Adult Homeless Services Department as assigned.
  • Act as supervisor and point of contact for matters related to compliance, performance metrics, and policy/procedure as appropriate in absence of Program Director and/or Director of Social Services.
Qualifications
  • Master's degree in social work, public health, sociology, human services, or related field.
  • Minimum 2 years' experience in social services or related field.
  • Strong oral and written communication, time management, and organizational skills.
  • Proficiency in Microsoft Office suite, including strong Excel skills.
  • Basic understanding of data management and manipulation.
  • Familiarity with CARES, StreetSmart, and AWARDS databases a plus.
  • Strong presentation skills and ability to represent the agency at functions and meetings.
  • Ability to collect and analyze Key Performance Indicators (KPIs) and outcomes.
Physical Requirements
  • Ability to use a computer for prolonged periods.
  • Ability to occasionally lift and/or move up to 10 pounds.
  • Ability to stand, walk, or sit for long periods of time.
  • Ability to climb five flights of stairs.
  • Ability to bend and retrieve objects and/or documents.
  • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
  • Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather.

BronxWorks is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and job applicants.