Branch Operations Manager Santa Cruz
2 weeks ago
We are seeking a highly skilled Branch Operations Associate Manager (LO) to join our National Branch Network team in the Consumer, Small & Business Banking division at Wells Fargo Bank.
Key Responsibilities- Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience.
- Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools.
- Manage the schedule and daily operations of the teller line.
- Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management.
- Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures.
- Support customers and employees in resolving or escalating concerns or complaints.
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives.
- Manage allocation of people and financial resources for branch operations.
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment.
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting.
- Cash handling experience.
- Ability to work a schedule that may include most Saturdays.
- Disability benefits.
- Tuition reimbursement.
- Scholarships for dependent children.
- Adoption reimbursement.
We believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. At Wells Fargo, we value diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
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