AV Project Manager and Customer Success Specialist

2 weeks ago

Saint Louis, United States KARL STORZ Endoscopy - America Full time
About the Role

We are seeking a highly skilled AV Project Manager and Customer Success Specialist to join our team at KARL STORZ Endoscopy - America. As a key member of our organization, you will be responsible for managing AV projects from start to finish, ensuring timely and accurate installations, and delivering exceptional customer service.

Key Responsibilities
  • Project Management: Lead project planning sessions, manage project progress, ensure projects meet deadlines, and manage relationships with clients and stakeholders.
  • Customer Success: Turn customers into raving fans, deliver customer training in a timely and comprehensive manner, confirm customer product utilization post-install, and document utilization.
  • Sales Support: Engage horizontally in collaboration with sales, including proposal development and proper estimating, as needed, and collaborate monthly with sales to ensure alignment on all customer deliverables to prevent negative GP impact.
  • Technical Experts: Complete all trainings as assigned through the OR1 training department, demonstrate technical competencies through successful installs, with minimal service tickets during the warranty period, and engage in outside training opportunities that evolve technical expertise.
Requirements
  • A minimum of 3-5 years in consulting, project delivery, or project management.
  • A minimum of 5-7 years in a role requiring technical acumen in AV or IP.
  • Field-based project and program-level management experience.
  • Comfort in ambiguous or high-stress situations.
  • Track record of working collaboratively in a matrixed environment.
  • Track record in project/process improvement.
  • Knowledge and experience in the medical device and/or healthcare marketplace preferred.
Preferred Qualifications
  • Holistic understanding of Cable Terminations and handling: ability to perform cable pull, Solder, Crimp, Compression, and Punch-Down connections for audio, video, network, control, and power devices.
  • Holistic understanding of Cable Media: ability to distinguish Coax, Mini-Hi-Res, Copper, Multi-Conductor, CAT-5/6, and Fiber Optic Cabling.
  • Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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