Customer Service Representative
6 days ago
As a Customer Service Representative for James Meroni - State Farm Agent, you will play a vital role in providing exceptional customer service and support to our clients. This is an exciting opportunity to join a dynamic team and contribute to the success of our agency.
Key Responsibilities- Customer Service: Provide prompt, accurate, and friendly customer service to clients, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Digital Marketing: Work with the agent to develop and maintain a digital marketing system to promote the office, including social media and online presence.
- Community Engagement: Assist the agent in identifying and supporting local community events and initiatives.
- Administrative Support: Help manage the agency's website and social media content, ensuring accuracy and consistency.
- Teamwork: Collaborate with the agent and other team members to achieve common goals and objectives.
- Competitive Hourly Pay: $18.00 per hour
- Commission and Bonus Opportunities: Earn additional income through sales and performance-based incentives.
- Paid Time Off: Enjoy vacation and personal/sick days, as well as holidays.
- Professional Development: Receive training and support to enhance your skills and advance your career.
- Excellent Communication Skills: Strong written, verbal, and listening skills, with the ability to effectively communicate with clients and team members.
- People-Oriented: A customer-focused approach, with a passion for delivering exceptional service.
- Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Attention to Detail: Meticulous attention to detail, with a focus on accuracy and quality.
- Teamwork: Ability to work collaboratively with others, building strong relationships and contributing to a positive team culture.
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