Customer Support Associate
4 days ago
As a Customer Service Representative at Extar LLC, you will play a vital role in providing exceptional support to our customers. This is a full-time, Monday through Friday, in-office position where you will be responsible for verifying required documents, processing orders, and completing daily shipping tasks using the Ordoro app.
About the Company
Extar LLC is a family-owned firearms manufacturer and Direct-To-Consumer online retailer dedicated to providing safe, fun, and reliable firearms directly to the American people without dealer mark-ups or middlemen.
Responsibilities
The ideal candidate will have strong communication skills, be able to work independently, and possess basic math skills. Key responsibilities include:
- Shipping accessory orders using the Ordoro shipping app
- Answering customer questions via phone, live chat, or email
- Taking orders manually over the phone
- Minor assembly and packaging of accessories
- Verifying documents required to process orders
Requirements
We are seeking a quick learner with excellent written and oral communication skills. You must be 18 or older, have English proficiency, and be mathematically competent. Spanish proficiency is a plus but not required.
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