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Retail Operations Supervisor

2 months ago

Richmond, Virginia, United States Tapestry Full time

Job Title: Retail Operations Supervisor

ABOUT US

Founded in 1993, Kate Spade New York has evolved into a renowned global lifestyle brand, offering a diverse range of products including handbags, apparel, jewelry, footwear, and gifts. Our brand embodies an optimistic and feminine spirit, celebrating individuality and personal style. We pride ourselves on modern design, vibrant color palettes, and polished aesthetics, all of which reflect our commitment to empowering women.

Kate Spade New York is a proud member of the Tapestry, Inc. family of brands.

Essential Duties & Responsibilities:

Client & Service Expert:

  • Develop clientele by coaching the team on proactive outreach and nurturing relationships with new customers.
  • Collaborate with Store Leader to create initiatives that drive business growth and attract new clientele.
  • Ensure each team member effectively utilizes their client book to enhance sales through regular reviews and outreach evaluations.
  • Maintain compliance with all client engagement standards and the thank-you note initiative.
  • Guarantee all associates complete the sales training program.
  • Model and oversee the sales environment, providing consistent coaching to uphold exceptional customer service and sales performance.

Leadership Presence/Steward of Talent:

  • Assist the Store Leader in achieving financial targets by improving measurable outcomes that positively influence store performance.
  • Assume the Store Leader's responsibilities in their absence.
  • Lead by example in achieving personal sales objectives.
  • Educate the team on sales strategies, personal goals, and measurable statistics, coaching them to maximize business potential.
  • Network within the community to efficiently fill open positions with minimal disruption to operations.
  • Conduct ongoing assessments of employee performance.

Building Brand Equity:

  • Understand and communicate the Kate Spade New York brand aesthetic, philosophy, and lifestyle to both the sales team and customers.
  • Ensure adherence to brand and operational standards to maintain brand consistency.
  • Implement visual merchandising directives and uphold store presentation standards.
  • Communicate merchandise performance, stock levels, business trends, product issues, and customer feedback to the Store Leader to enhance service and sales.

Operational Excellence:

  • Oversee store opening and closing procedures, including cash handling, bank deposits, and securing the facility.
  • Assist the Store Leader in managing payroll budgets by adjusting schedules as necessary.
  • Monitor and enforce company policies and procedures with a focus on loss prevention to safeguard inventory and assets.
  • Accurately manage all POS transactions to maintain inventory integrity.

Qualifications:

Education and Experience Required:

  • Minimum of 3 years of management experience in a comparable retail setting.
  • College degree preferred.
  • Prior experience in luxury goods is advantageous.

Skills & Abilities Required:

  • Exceptional sales development and interpersonal skills.
  • Strong leadership qualities with effective communication skills across all organizational levels and with clients.
  • Ability to analyze sales reports, identify trends, and respond swiftly to business needs.
  • Comfortable making decisions and mediating conflicts within a team environment.
  • Proficient in Windows-based software, including Excel, Word, and Outlook.

Physical Requirements:

  • Availability to work the store schedule, including evenings and weekends.
  • Ability to stand for extended periods.
  • Able to lift boxes weighing up to 40 pounds safely.
  • Comfortable climbing ladders.

Kate Spade New York is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran.