Team Lead

2 weeks ago


Nashville, Tennessee, United States Extended Stay America Full time
Job Title: Team Lead

Job Summary:

The Team Lead position is responsible for assisting the General Manager in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction.

Key Responsibilities:
  • Assist the General Manager in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs, and increase guest and associate satisfaction.
  • Train associates on company standards and job performance expectations when the General Manager is not available.
  • Uphold and enforce company standards and policy compliance at the hotel level.
  • Assist the General Manager in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
  • Assist with monitoring monthly inventory of supplies and equipment.
  • Serve as first-level contact for guest service issues.
Requirements:
  • Prior hotel experience is required.
  • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Preferred Qualifications:
  • Previous supervisory experience is desired.
Benefits:
  • Competitive wages
  • Great working environment
  • Employee recognition programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Health care and dependent care flexible spending accounts
  • Employer-paid basic life and AD&D insurance
  • Employer-paid long-term disability
  • Optional employee-paid - voluntary benefits

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