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Customer Service Representative

2 months ago

Alpena, United States Nicolet National Bank Full time
About the Role

Nicolet National Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Interaction: Engage with customers to complete transactions, resolve issues, and promote bank products and services.
  • Cash Handling: Organize, balance, and proof cash daily to ensure accurate transactions and maintain a secure environment.
  • Regulatory Compliance: Stay up-to-date on applicable banking regulations and security procedures to prevent fraud and ensure compliance.
  • Communication: Answer customer inquiries and provide information in accordance with bank policies.
  • Product Promotion: Identify customer needs and suggest appropriate products to increase customer relationships and account growth.
  • Quality Control: Uphold bank policies and procedures to ensure full compliance with applicable laws and regulations.
  • Diversity and Inclusion: Demonstrate a commitment to diversity and inclusion, and work effectively with colleagues from diverse backgrounds.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: 1+ years of cash handling experience.