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Family Housing Coordinator
2 months ago
Boston Children's Hospital is seeking a dedicated Family Housing Specialist-Weekend/Overnight to administer the operating policies and procedures of our hospital's housing program.
Key Responsibilities:- Administer and implement operating policies and procedures for the housing program.
- Review reservation requests and confirmations, ensuring efficient handling and communication.
- Provide volunteer support and manage requests related to housekeeping and supplies.
- Oversee security and transportation needs in collaboration with hospital departments.
- Ensure compliance with house rules, procedures, and protocols among guests.
- Stay informed about the medical status of children and changing family needs that impact reservations.
- Facilitate positive interactions among resident families, managing feedback and addressing needs.
- Assist with support services based on the program manager's guidance.
- Manage crisis situations, including medical and stressful emergencies, in compliance with hospital and City of Boston policies.
- Work as part of a 24/7 team across two properties, providing support whenever needed.
- The availability to work two Saturday-to-Sunday shifts (including one 24-hour shift per pay period) and rotating holidays.
- Two years of applicable education or training in human services or hospitality.
- At least one year of experience in a related role.
- Strong analytical skills along with basic computer knowledge.
- Effective verbal and written communication skills; capable of demonstrating empathy in difficult situations.
- Professional demeanor with a commitment to confidentiality and sensitivity when engaging with patients, families and staff.
Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.