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Family Housing Coordinator

2 months ago


Brookline, Massachusetts, United States Boston Children's Hospital Full time
Family Housing Specialist-Weekend/Overnight

Boston Children's Hospital is seeking a dedicated Family Housing Specialist-Weekend/Overnight to administer the operating policies and procedures of our hospital's housing program.

Key Responsibilities:
  • Administer and implement operating policies and procedures for the housing program.
  • Review reservation requests and confirmations, ensuring efficient handling and communication.
  • Provide volunteer support and manage requests related to housekeeping and supplies.
  • Oversee security and transportation needs in collaboration with hospital departments.
  • Ensure compliance with house rules, procedures, and protocols among guests.
  • Stay informed about the medical status of children and changing family needs that impact reservations.
  • Facilitate positive interactions among resident families, managing feedback and addressing needs.
  • Assist with support services based on the program manager's guidance.
  • Manage crisis situations, including medical and stressful emergencies, in compliance with hospital and City of Boston policies.
  • Work as part of a 24/7 team across two properties, providing support whenever needed.
Requirements:
  • The availability to work two Saturday-to-Sunday shifts (including one 24-hour shift per pay period) and rotating holidays.
  • Two years of applicable education or training in human services or hospitality.
  • At least one year of experience in a related role.
  • Strong analytical skills along with basic computer knowledge.
  • Effective verbal and written communication skills; capable of demonstrating empathy in difficult situations.
  • Professional demeanor with a commitment to confidentiality and sensitivity when engaging with patients, families and staff.

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.