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Automotive Service Consultant
2 months ago
The Automotive Service Consultant plays a crucial role in fostering strong customer relationships while effectively managing service operations. This position involves welcoming clients, conducting thorough visual inspections of their vehicles, and documenting service requests. The consultant will also provide expert advice on necessary services and assist customers in understanding their vehicle needs.
Key Responsibilities:- Deliver exceptional and timely service to all customers.
- Assess and prioritize required services, offering suitable recommendations.
- Maintain open communication with customers regarding service progress, potential delays, and estimated completion times, utilizing advanced technology for transparency.
- Manage a daily workload of 15-20 repair orders, including various service types.
- Achieve and maintain a customer satisfaction index within the top tier of the region.
- Stay informed about products and services to provide accurate information to customers.
- Experience with CDK/ADP systems is preferred.
The ideal candidate should uphold a high level of professionalism and quality in alignment with dealership standards. A strong work ethic, the ability to work independently, and meticulous attention to detail are essential. The consultant must remain updated on customer service trends and be dedicated to exceeding customer expectations while resolving any issues that may arise.
Qualifications:- Valid Driver's License.
- Proficiency in computer systems, including ticket writing on tablets.
- Positive attitude and teamwork orientation.
- Strong work ethic.
As a service consultant, you will be expected to deliver high-quality work efficiently while keeping pace with evolving customer service practices. This role offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, retirement plans, and vacation time.
