Nursing Services Operations Manager
3 weeks ago
The Nursing Services Operations Manager plays a critical role in ensuring the operational and tactical effectiveness of the outsourced Nursing program specific to Specialty and/or Rare disease product program(s). This position is responsible for managing the relationship with Takeda Nursing direct customers and service partners, as well as partnering with internal stakeholders to develop, maintain, and improve the program operations of Takeda Patient Services Nursing services.
Key Responsibilities:
- Manage operational and tactical execution of outsourced Nursing Vendor programs
- Manage Vendor budget, Forecast, POs, invoicing, and some training
- Provide insights and recommendations regarding possible enhancements or opportunities to improve existing programs based on daily observations and reports
- Manage performance dashboards and interpret program and vendor data for purposes of assessing trends, program utilization, and performance against defined KPIs
- Manage processes and SOPs to guide nursing vendor programs (day-to-day operations, request process, and status reporting, escalations, etc.)
- Partner with Patient Services teams, Project Management, and across franchise teams to monitor and adjust processes, understand obstacles, and communicate regarding process changes
- Develop strong cross-functional relationships (Case Managers, Vendor Management, Process and Systems, Quality & Effectiveness, Analytics & Insights, US Patient Services, Marketing, Market Access, Legal, Compliance, etc.) to ensure effective management of day-to-day operations of nursing programs, enhancements, process updates or changes, troubleshooting, and all other issues/topics
- Align and collaborate with Quality & Effectiveness on the development of training materials for internal teams and collaborates appropriately with Marketing for nursing vendor programs
- Align and collaborate with Quality & Effectiveness on the development of training materials for outsourced nurse vendor on programs and products
- When requested, provide onboarding support to new team members within Takeda (program overview, injection/infusion training, process training, etc.)
Requirements:
- Strong vendor management skill set, strong clinical knowledge as related to processes for patient/caregiver education. Ability to work in a highly-matrixed, cross-functional environment
- Ability to multi-task, problem-solve effectively while working in a team environment
- Individual must possess and portray strong emotional resilience
- Leadership skills, and ability to execute high-level ideas on an individual basis
- Ability to handle sensitive information
- Reliable, consistent delivery, conscientious, and responsible
Travel Requirements:
- Up to 10% Travel
- Bachelor's Degree strongly preferred; clinical experiences and/or education (RN, MSN, Pharmacy, inpatient/outpatient setting experience, etc.) preferred
- 5+ years of commercial operations, patient services, clinical education experiences, or related experience
- Experience working with vendor(s) and patient services
- Comfortable with CRM and technology tools with ability to pull data and utilize reporting/presentations; preferred
- Contracting/sourcing experience, contract management, functional budget management experience preferred
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