Customer Service Representative
2 weeks ago
We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team at PITT OHIO, a leading transportation solutions provider. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:- Provide accurate and timely quotes for LTL and volume shipments
- Coordinate and quote Fast Track / Time Definite shipments
- Schedule pick-ups and ensure timely delivery of shipments
- Process re-billings from sales reps, 3rd parties, and customers
- Process fax and Internet requests
- Handle Managed Accounts and special requests from Managed Account
- Effectively resolve customer issues and respond to customer questions regarding shipments
- Meet monthly department telephone and email goals
- Proficient in English language to communicate effectively with internal and external customers
- High School Graduate or GED
- Proficient in general math
- Ability to multi-task and work in a fast-paced environment
- Previous experience in telephone customer service/call center environment helpful
- Transportation experience preferred
- Knowledge of Microsoft Office Environment, particularly Excel, Word, and Email
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. We are committed to providing a fair and impartial consideration process without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status.
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