Customer Support Representative

3 weeks ago

Cleveland, Ohio, United States Emser Tile Full time
Job Title: Customer Support Representative

About Us:
Emser Tile is a leading manufacturer of high-quality tile products. We are committed to delivering exceptional customer service and support to our clients.

Job Summary:
We are seeking a highly skilled Customer Support Representative to join our team. The successful candidate will be responsible for providing top-notch customer service, resolving issues, and ensuring that our clients receive the best possible experience.

Key Responsibilities:
  • Assist in day-to-day functioning of branch.
  • Greet customers warmly and ascertain reason for visiting.
  • Build relationships with contractors.
  • Answer all calls to Branch promptly and assist accordingly.
  • Direct customers to the appropriate team member.
  • Use telephones to reach out to customers and verify order and account information.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Advise on branch information, i.e., hours, location, etc.
  • Work with Operations Manager to ensure proper customer service is being delivered
  • Assist with placement of orders, refunds, or exchanges.

Required Skills and Qualifications:
To be successful in this role, you will need:
  • Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.
  • Detail oriented and self-starter.
  • Ability to maintain a professional work environment at all times.
  • Excellent interpersonal communication skills.
  • High school diploma, general education degree or equivalent
  • Ability to flex into the Warehouse as needed by Operations Team
  • Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.
  • Forklift experience a plus.
  • Building and product knowledge a plus.

Benefits:
As a valued member of our team, you will enjoy:
  • A competitive salary of $45,000 - $55,000 per year, depending on experience.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous 401(k) matching program.
  • Opportunities for career advancement.

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