Patient Experience Coordinator

3 days ago

Scottsdale, Arizona, United States Blue Cross Blue Shield of Arizona Full time
About Prosano Health Solutions

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State.

Why Work with Us?

We are growing our team with people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people's lives.

Job Responsibilities
  • Welcome patients and conduct check-in with required forms
  • Work in partnership with Prosano leadership to provide seamless and integrated service to our patients
  • Lead the scheduling and patient visit coordination functions within the practice management system
  • Ensure our patients are always delighted with the level of care they receive
  • Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners
  • Perform other duties as assigned
Requirements
  • Experience in a patient-facing or customer-facing position
  • Excellent patient or customer service and communication skills
  • A flexible and positive attitude
  • A proactive and adaptable working style; able to cover tasks as they arise
  • Impeccable judgment
  • Proficient PC skills
  • Medical Assistant Certification (preferred)
  • High school diploma or GED required (bachelor's degree preferred)
  • A Basic Life Saving (BLS) Certification required
  • An active Arizona fingerprint clearance card
  • Proof of vaccination - Prosano Health Solutions employees will need to comply with center vaccination requirements and provide full proof of vaccination status as part of the pre-employment screening process.
Our Commitment and Vision

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group. Our vision is to create healthcare transformation across the state of Arizona through the intentional design of vertically integrated offerings and new care-delivery assets that address the total continuum of care and achieve health equity for all members.

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