Facility Operations Supervisor
2 weeks ago
Position Summary:
Support the management of a retail establishment by ensuring smooth operations and adherence to established protocols. This role requires flexibility in scheduling, including availability for evening and weekend shifts. A valid driver's license and a clean driving record are necessary for business-related travel.
Qualifications:
A high school diploma or GED is required, along with at least six months of relevant experience or training.
Leadership Responsibilities:
Oversee a team of at least two employees, who in turn supervise a minimum of three staff members in the retail and production areas, depending on the specific location.
Key Responsibilities:
- Deliver exceptional customer service.
- Adhere to the policies and standards set forth by Goodwill Industries of the Inland Northwest.
- Assist customers and donors promptly and courteously.
- Monitor and ensure the quality and efficiency of work performed by staff.
- Maintain a clean, organized, and safe environment within the facility.
- Ensure all safety protocols are understood and followed by team members.
- Conduct training and performance evaluations for employees in a structured manner.
- Manage personnel effectively during the absence of upper management.
- Keep accurate records of store operations.
- Facilitate excellent customer interactions to uphold service standards.
- Ensure compliance with quality control measures.
- Maintain production areas for optimal workflow.
- Follow employment practices and equal opportunity guidelines.
- Conduct training sessions for individuals and groups.
- Promote open communication within the facility.
- Address performance issues in accordance with company policy.
- Adhere to cash handling and security protocols.
- Enhance financial performance by identifying and addressing discrepancies.
- Develop and implement action plans as necessary.
- Comply with all safety regulations and policies.
- Collaborate with relevant services to provide support to participants.
- Wear and maintain required Personal Protective Equipment (PPE).
- Uphold confidentiality standards at all times.
- Comply with health, safety, and fire regulations.
- Perform additional duties as assigned.
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