Facility Operations Supervisor

2 weeks ago


Moscow, Idaho, United States Goodwill Industries of the Inland Northwest Full time
Job Overview

Position Summary:
Support the management of a retail establishment by ensuring smooth operations and adherence to established protocols. This role requires flexibility in scheduling, including availability for evening and weekend shifts. A valid driver's license and a clean driving record are necessary for business-related travel.

Qualifications:
A high school diploma or GED is required, along with at least six months of relevant experience or training.

Leadership Responsibilities:
Oversee a team of at least two employees, who in turn supervise a minimum of three staff members in the retail and production areas, depending on the specific location.

Key Responsibilities:

  • Deliver exceptional customer service.
  • Adhere to the policies and standards set forth by Goodwill Industries of the Inland Northwest.
  • Assist customers and donors promptly and courteously.
  • Monitor and ensure the quality and efficiency of work performed by staff.
  • Maintain a clean, organized, and safe environment within the facility.
  • Ensure all safety protocols are understood and followed by team members.
  • Conduct training and performance evaluations for employees in a structured manner.
  • Manage personnel effectively during the absence of upper management.
  • Keep accurate records of store operations.
  • Facilitate excellent customer interactions to uphold service standards.
  • Ensure compliance with quality control measures.
  • Maintain production areas for optimal workflow.
  • Follow employment practices and equal opportunity guidelines.
  • Conduct training sessions for individuals and groups.
  • Promote open communication within the facility.
  • Address performance issues in accordance with company policy.
  • Adhere to cash handling and security protocols.
  • Enhance financial performance by identifying and addressing discrepancies.
  • Develop and implement action plans as necessary.
  • Comply with all safety regulations and policies.
  • Collaborate with relevant services to provide support to participants.
  • Wear and maintain required Personal Protective Equipment (PPE).
  • Uphold confidentiality standards at all times.
  • Comply with health, safety, and fire regulations.
  • Perform additional duties as assigned.
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