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Data Insights Analyst, Enterprise

1 month ago

Charlotte, North Carolina, United States Spectrum Full time

Are you an experienced professional looking to leverage your analytical skills to drive business outcomes? As an Associate Data Insights Analyst at Spectrum Enterprise, you will be responsible for extracting meaningful information from recorded audio and providing actionable recommendations to drive business success.

Key Responsibilities:

  • Extract, clean, and engineer data to be ready for analysis
  • Identify, analyze, and summarize audio interactions; develop concise insights and actions
  • Interpret data, formulate hypotheses, and develop an analytical approach to meet business requirements
  • Communicate results and make recommendations using data visualization and presentations
  • Develop effective partnerships with cross-functional groups

Requirements:

  • One or more years of relevant technical or business work experience
  • Bachelor's degree in Computer Science, Engineering, or related field; or equivalent experience
  • Basic understanding of advanced analytics processes and reporting design principles
  • Demonstrated understanding of coding languages, relational databases, and query building
  • Effective communication skills, verbal and written, for internal and external customers

Preferred Qualifications:

  • Speech Analytics Experience – 1 Year or More
  • Call Center Experience – 3 Years or More
  • Business Analysis Experience – 1 Year or More
  • Strong presentation skills
  • Proficient with Microsoft Office and data visualization tools

About Spectrum Enterprise:

Spectrum Enterprise is a leading provider of modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. We're committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.