BDC Coordinator

Company: Lithia & Driveway

Position Overview: The Business Development Center (BDC) Coordinator plays a vital role in enhancing customer relations and ensuring a seamless experience across the dealership's parts, service, and sales departments.

Key Responsibilities:

• Collect and maintain accurate customer data to establish a comprehensive database for ongoing follow-up and customer retention.
• Develop and uphold a thorough understanding of product offerings, current pricing, and promotional events from both the dealership and manufacturers.
• Leverage computer and communication skills to boost appointment scheduling, sales, and customer loyalty.
• Efficiently schedule appointments with incoming customer calls, utilizing lists of previous customers, referrals, and service inquiries.

Qualifications:

• Exceptional communication skills with the ability to present information clearly and professionally.
• Strong time management skills to prioritize tasks effectively.
• Proficient typing skills.
• Basic computer and phone skills.

Compensation and Benefits: The anticipated pay range for this role is between $15.00 per hour and a competitive salary, commensurate with experience and qualifications. This position also offers a comprehensive benefits package, including health insurance, wellness programs, life and disability insurance, retirement savings plans, paid holidays, and paid time off (PTO).

About Lithia & Driveway: As the largest automotive retailer in North America and a Fortune 500 company, Lithia & Driveway is dedicated to fostering a culture of growth powered by our people. We are committed to enhancing the customer experience, whether in-person or online, and providing endless career opportunities across various sectors, including Sales, Finance, Service, Technology, and Corporate.