Resident Services Director

4 days ago


Rock Hill, South Carolina, United States West Shore Full time

We are seeking a Resident Services Manager at West Shore, responsible for delivering exceptional customer service to residents and promoting a sense of community.

Job Description:

The Resident Services Manager will work directly with property managers and team members to ensure the highest quality experience possible for residents. Key responsibilities include:

  • Providing an open and welcoming environment for residents, prospective residents, guests, and vendors
  • Acquiring a broad knowledge of the community and surrounding area
  • Maintaining a log of resident issues and services provided
  • Assisting residents with lease violations under the supervision of the Property Manager
  • Promoting a strong sense of community through resident events and social media engagement

Competencies:

Essential competencies for this role include understanding the needs of the resident population and property, flexibility in managing a complex workload, and strong interpersonal and communication skills.

Compensation: The estimated salary range for this position is $45,000-$60,000 per annum, commensurate with experience.



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