Customer Experience Coordinator

4 weeks ago


Greenfield, United States Hancock Regional Hospital Full time
Job Description

As a Front Desk Receptionist at Hancock Regional Hospital, you will be responsible for providing exceptional customer service to our members, guests, and rehab patients. You will create a positive first impression for all users of the facility by greeting them with a smile and delivering world-class customer service at all times.

About Us

We are an Indiana-based healthcare network serving Hancock County and the surrounding areas. Our mission is to give every person the personalized attention necessary for a happy, healthy life. We strive to be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, and excellence in community service.

Responsibilities
  • Greets all users of the facility (by name when possible) and delivers world-class customer service at all times.
  • Answers all incoming phone calls with an upbeat attitude and handles calls in a manner that addresses the needs of the caller.
  • Provides service support, including scheduling appointments, selling products from the beverage cooler, and answering questions about the center.
Requirements

The successful candidate will have basic computer skills, excellent communication and customer service skills, and previous experience as a receptionist or similar position. Ability to work a flexible schedule as needed is also required. A competitive salary of approximately $15 per hour is offered, based on location and experience.



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