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Medical Support Specialist
2 months ago
We are seeking a highly skilled and compassionate Medical Support Specialist to join our team at Concentra Career Choice. As a key member of our patient care team, you will play a vital role in providing exceptional care to our patients.
Key Responsibilities- Perform routine x-ray, medical, and testing procedures under direct supervision of the treating clinician.
- Support in other areas of the facility as needed, including registration and referral management.
- Prepare patients for radiologic procedures, escort patients to dressing and x-ray rooms, and provide verbal and/or written instructions.
- Operate radiologic equipment to produce images of the body for diagnostic purposes.
- Use radiation safety measures and protection devices to ensure safety of patients and team members.
- Ensure radiologic equipment remains in working order and report equipment malfunctions to Center Operations Director.
- Follows documentation procedures and completes required documentation related to patient x-ray visit.
- Maintain all x-ray equipment, including calibration, QA/QC procedures, and record keeping in accordance with current policy and procedures.
- Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing.
- Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing.
- Perform rapid screening tests (influenza, strep, mono, glucose, etc.).
- Assist providers during examination and treatment.
- Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed.
- Prepare and assist clinician with procedure set up and injury care.
- Apply bandages, dressings, and splints as ordered by the treating clinician.
- Dispense medications and DME as ordered by the treating clinician in accordance with state regulations.
- Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center.
- Maintain supplies, clean rooms and equipment, and stock exam rooms.
- Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures.
- Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected.
- In partnership with center leadership, assist with patient flow and volume.
- Keep patients informed of expected wait times during all aspects of the center visit.
- Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping.
- Ensure accuracy in documentation.
- Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multiline telephone system, and distribute employer results/paperwork as needed.
- Follow HIPAA guidelines and safety rules.
- Attend center staff meetings or huddles as required.
- Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
- Complete any applicable training including but not limited to clinical competency training that occurs monthly.
- Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations.
- CPR/First Aid Certification.
- Job-Related Experience: Customarily has at least six months of medical assistant experience with knowledge of medical procedures and medical terminology.
- Customarily has at least six months of demonstrated experience in X-Ray and familiarity with routine medical procedures and has documented prior training in Diagnostic X-ray.
- Working knowledge of occupational medicine requirements (state specific) is preferred with prior medical office, healthcare, and/or customer service-related experience.
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
- Able to communicate both verbally and in writing in a clear, and professional manner.
- Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues.
- Must participate in initial and ongoing training as required.
- Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection.
- Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications.
