Level 3 Helpdesk Specialist

5 hours ago


Fullerton, California, United States Pop-Up Talent Full time
Job Title: Level 3 Helpdesk

We are seeking a highly skilled and experienced Level 3 Helpdesk Engineer to join our team at Alinco IT. As a key member of our technical support team, you will be responsible for providing expert-level technical support and resolution of complex IT issues.

About the Role:
  • Provide technical support and resolution of escalated IT issues
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies
  • Participate in on-call rotation to provide after-hours support
Requirements:
  • 5+ years of experience in IT technical support
  • Microsoft certifications (MCSE, MS-100, MS-101, MS-500, AZ-104, AZ-500)
  • VMware certifications (VMware Certified Advanced Professional, Network Virtualization, Design, Deploy, Network)
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Competitive salary ($34 per hour) + KPI-based performance bonus
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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