Help Desk Associate

4 days ago


Hollywood, Florida, United States Bh Ip Networks Inc Full time

At Bh Ip Networks Inc, we're seeking a reliable and detail-oriented Help Desk Associate to join our team. This is a full-time position in our 24/7 call center located in Hollywood. The ideal candidate will have excellent communication skills, be fluent in English, and possess strong problem-solving abilities.

The estimated salary for this role is $40,000 - $60,000 per year, depending on experience. As a Help Desk Associate, you will be responsible for answering calls, providing customer support, and collaborating with technicians to resolve issues efficiently.

Key Responsibilities:

  • Answering customer calls and resolving queries in a timely and professional manner
  • Communicating with technicians to ensure seamless issue resolution
  • Maintaining accurate records of customer interactions and updates
  • Providing exceptional customer service to meet or exceed client expectations

Requirements:

  • High school diploma or equivalent required; associate's degree preferred
  • 1-2 years of experience in a call center or customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work flexible shifts, including mornings, evenings, and overnights

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