Help Desk Associate
4 days ago
At Bh Ip Networks Inc, we're seeking a reliable and detail-oriented Help Desk Associate to join our team. This is a full-time position in our 24/7 call center located in Hollywood. The ideal candidate will have excellent communication skills, be fluent in English, and possess strong problem-solving abilities.
The estimated salary for this role is $40,000 - $60,000 per year, depending on experience. As a Help Desk Associate, you will be responsible for answering calls, providing customer support, and collaborating with technicians to resolve issues efficiently.
Key Responsibilities:
- Answering customer calls and resolving queries in a timely and professional manner
- Communicating with technicians to ensure seamless issue resolution
- Maintaining accurate records of customer interactions and updates
- Providing exceptional customer service to meet or exceed client expectations
Requirements:
- High school diploma or equivalent required; associate's degree preferred
- 1-2 years of experience in a call center or customer-facing role
- Excellent communication and problem-solving skills
- Ability to work flexible shifts, including mornings, evenings, and overnights
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