Restoration Operations Supervisor

7 days ago


Elizabethtown, Pennsylvania, United States SERVPRO of East YorkWestern Lancaster County Full time

SERVPRO of East York/Western Lancaster County is a leading provider of restoration services, and we are currently seeking a skilled Restoration Project Manager to join our team.

Job Overview

This position offers a competitive salary range of $60,000 - $80,000 per year, depending on experience.

The successful candidate will oversee all aspects of assigned restoration projects and crews, ensuring operational excellence and customer satisfaction.

Key Responsibilities
  • Create accurate project scopes and estimates utilizing proprietary software
  • Negotiate project approvals with customers and clients
  • Capture resources, including subcontractors, to provide timely service
  • Review job site documentation for accuracy and billing compliance
  • Maintain effective communication with customers, teammates, vendors, and insurance representatives
Additional Responsibilities
  • Manage the customer experience and overall satisfaction through online reviews
  • Provide prompt responses to potential customers
  • Participate in hiring and training restoration technicians
Requirements
  • Valid driver's license
  • High school diploma or equivalent; associate or bachelor's degree preferred
  • At least one year of management experience
  • Three years of industry experience
  • IICRC certification a plus
Physical Demands and Skills
  • Lift up to 50 pounds regularly; occasionally up to 100 pounds with assistance
  • Work at heights, in tight spaces, and with cleaning agents
  • Prioritize tasks and manage multiple responsibilities
About SERVPRO

Each SERVPRO franchise is independently owned and operated. As an employee, you will be hired, employed, and supervised by the franchisor.



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