Hospitality and Safety Professional

1 week ago


St Louis, Missouri, United States Burrell Behavioral Health Full time
Job Title: Hospitality & Safety Specialist

Job Summary:

We are seeking a highly skilled and compassionate Hospitality & Safety Specialist to join our team at Burrell Behavioral Health. As a key member of our organization, you will play a vital role in maintaining a positive, welcoming, and secure environment for our clients, visitors, and staff.

In this role, you will be the first point of contact for many, providing exceptional customer service, ensuring safety, and promoting a culture of diversity, inclusion, and respect. Your passion for helping others, excellent communication skills, and ability to work independently will be essential in this rewarding and challenging role.

Key Responsibilities:

  • Greet and assist clients and visitors with a warm, friendly demeanor, providing directions, information, and exceptional customer service.
  • Maintain a safe and secure environment by assessing potential safety concerns, responding to emergencies, enforcing safety measures, and conducting threat assessments.
  • Build positive relationships with staff and clients through open communication, empathy, and promoting a sense of community and belonging.
  • Handle client issues and complaints promptly and professionally, ensuring every person feels heard, understood, and satisfied.
  • Serve as a role model by exhibiting positive behaviors and encouraging an environment that promotes hope, motivation, and resilience.

Education and/or Experience Qualifications:

High school diploma or equivalent.

Minimum of 1 year of experience in customer service, security, or a related field.

Excellent communication and interpersonal skills.

Ability to remain calm and professional in stressful situations.

Additional Qualifications:

  • Must be at least 18 years of age.
  • Valid driver's license and clean driving record.
  • Ability to pass background check and drug screening.
  • Proficiency in Microsoft Office Suite.

Preferred:

Experience working in a healthcare or behavioral health setting.



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