Hotel Operations Manager
1 week ago
We are seeking an experienced Hotel Operations Manager to join our team at The Wolfeboro Inn / Wolfe's Tavern. The ideal candidate will have a strong background in hotel operations, with at least 3 years of experience as a Hotel General Manager. They will be responsible for overseeing the day-to-day operations of the hotel, including Guest Services, Housekeeping, Restaurant & Bar, Sales & Marketing, Private Events, and Engineering.
The salary range for this position is $100,000 - $140,000 per year, depending on experience. We also offer benefits including insurance, paid time off, and employee discounts at our properties.
About Hay Creek Hotels:
We are a boutique hotel management company that combines the intimacy of a small hotel with world-class cuisine, cutting-edge technology, and unparalleled guest service. Our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector.
Key Responsibilities:
- Oversee successful operations in all property departments, including Guest Services, Housekeeping, Restaurant & Bar, Sales & Marketing, Private Events, and Engineering.
- Create and maintain relationships with clients and guests in all areas, with a strong passion to elevate one's overall experience at the property.
- Enforce outstanding internal and external customer service standards according to Hay Creek Standard Operating Procedures.
- Manage positive Employee Relations to instill a fun, exciting work environment in line with HCH Beliefs and Culture Model.
- Manage overall hotel and departmental budgets through ensuring effective scheduling, accurate forecasting, managing inventory, controlling expenses, reviewing labor costs, creative promotions, and enforcing systems and controls.
- Work closely with all Managers in developing sales and marketing strategies (i.e.; menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and coordinating the management of all third-party marketing resources.
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