Hotel Operations Manager

1 week ago


Wolfeboro, New Hampshire, United States The Wolfeboro Inn Wolfe's Tavern Full time
Company Overview:
The Wolfeboro Inn / Wolfe's Tavern, a boutique hotel with a rich history, is seeking a passionate and organized Hotel General Manager to lead our team of hospitality professionals. With its stunning lake views and charming atmosphere, this iconic inn offers 44 lodge-styled guest rooms, a steamship-style boat, and one of the only authentic New England pubs in the Lakes Region.

Salary and Benefits:
We offer a competitive salary, estimated at $85,000 - $110,000 per year, depending on experience, as well as an extensive benefit package, including insurance, paid time off, and employee discounts at all Hay Creek Hotels properties. Our employees enjoy a fun and motivating work culture, opportunities for career advancement, and a supportive open-door policy environment.

Job Description:
As our ideal candidate, you will be responsible for overseeing successful operations in all property departments, including Guest Services, Housekeeping, Restaurant & Bar, Sales & Marketing, Private Events, and Engineering. You will create and maintain relationships with clients and guests, enforce outstanding internal and external customer service standards, and manage overall hotel and departmental budgets through effective scheduling, forecasting, inventory management, expense control, labor cost review, creative promotions, and systems enforcement. Additionally, you will practice and ensure compliance in all health, sanitation, safety, and security laws, labor laws, state certifications/licensing, and internal policies and procedures. You will also work closely with all Managers in developing sales and marketing strategies and coordinating third-party marketing resources.

Required Skills and Qualifications:
We are looking for a strong background in Rooms Division, Sales & Marketing, and F&B operations, with excellent computer skills, including Excel, Word, and Outlook. Experience in Property Management and POS Software is also required. Excellent verbal and written communication skills, strong cost management skills, daily revenue and P&L reporting exposure and knowledge, and a comfort level with managing and leading a team are essential. Ability to establish a strong service culture, maintain high customer service standards, multitask, adapt to change, think quickly, and prioritize effectively in a fast-paced environment is crucial.

Why Choose Us?
At The Wolfeboro Inn / Wolfe's Tavern, we promote a culture that delights and surprises our customers, associates, and business partners. We support local community involvement, respect the environment, and embody pride of ownership. We offer an opportunity to join a dynamic team, develop your skills, and advance your career in a fun and motivating work environment.

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