Quality Assurance Manager

1 month ago


Hickory, North Carolina, United States Ripple Fiber Full time
About the Role

The Quality Control Manager is a critical position responsible for ensuring the highest quality standards in the installation, maintenance, and repair of our fiber optic network. This role is crucial for maintaining the integrity and reliability of our service and enhancing overall customer satisfaction.

Key Responsibilities
  • Inspect jobs and/or worksite restoration to ensure quality work performed by employees and subcontractors meets quality expectations, customer standards, and contract requirements.
  • Read and interpret utility maps/prints to identify the type and size of underground utilities.
  • Operate different electronic detection equipment to locate and mark underground facilities within prescribed accuracy limits.
  • Contact subcontractors for follow-up on jobs (daily).
  • Coordinate activities with crews, subcontractors, Safety, and field management.
  • Assist with resolution of customer/homeowner complaints.
  • Perform other duties as necessary.
  • Provide frequent and ongoing feedback to the OSP Manager to improve quality results and reduce damages.
  • Perform field audits by working with operations supervisors, managers, and field partners to prevent potential damages.
  • Perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per clients.
  • Conduct root cause analysis on quality failures.
  • Complete all applicable forms and documents required for the auditing and investigation processes, and communicate audits and investigation findings with quality assurance and operations management.
  • Perform quality assurance ride-along with field technicians upon Operations Manager request.
Requirements
  • Prior experience within the Telecommunications or Utility Construction/Maintenance industry (preferred).
  • Prior experience with installation/repair/maintenance and the location of underground utilities (preferred).
  • Able to read and interpret utility maps to determine the presence of underground utilities, as well as blueprints to ensure work performed is according to contract requirements.
  • Able to maintain positive working relationships with others, both internally and externally.
  • Proficient with computer skills.
  • Strong written and oral communication skills required.
  • Valid Driver's license required.
About Ripple Fiber

Ripple Fiber is a dynamic, fast-growing, and innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people-centric and place emphasis on employee experience, career growth, and development.

We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks, and opportunities for growth and development. If you believe you are a fit for the role and culture, please submit your resume, along with a cover letter for consideration.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.



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