Current jobs related to IT Service Management Delivery Leader - Concord, Massachusetts - Welch's

  • Mail Delivery Specialist

    6 days ago

    Concord, Massachusetts, United States US Postal Service Full time

    Job Summary:As a key member of the US Postal Service team, you will be responsible for delivering mail and packages to customers in a prescribed area. This role requires a strong understanding of postal laws and regulations, as well as excellent communication skills to interact with customers and other stakeholders.Key Responsibilities:Deliver mail and...

  • Travel Nurse RN Labor and Delivery Position

    2 weeks ago

    Concord, Massachusetts, United States Planet Healthcare Full time

    Job Title: Labor and Delivery RN Travel NursePlanet Healthcare is seeking a skilled Labor and Delivery RN Travel Nurse to join our team for a 13-week assignment in Concord, Massachusetts.Job Details:Specialty: Labor and DeliveryDiscipline: RNDuration: 13 weeksHours: 36 hours per weekShift: 12 hours, nightsEmployment Type: TravelOur travel nursing job offers...

  • Travel Nurse RN Labor and Delivery Specialist

    2 weeks ago

    Concord, Massachusetts, United States Planet Healthcare Full time

    Job Title: Travel Nurse RN Labor and DeliveryPlanet Healthcare is seeking a skilled Travel Nurse RN Labor and Delivery to join our team.Job Requirements:Specialty: Labor and DeliveryDiscipline: RNEmployment Type: TravelShift: 12 hours, nights36 hours per weekDuration: 13 weeksStart Date: FlexibleEvery other weekend, holidays required, no on-call. MA RN...

  • Travel Nurse RN Labor and Delivery Position

    6 days ago

    Concord, Massachusetts, United States Planet Healthcare Full time

    Planet Healthcare is seeking a skilled Labor and Delivery Travel Nurse RN to join their team.Job DetailsSpecialty: Labor and DeliveryDiscipline: RNEmployment Type: TravelEvery other weekend, holidays required, no on-call. MA RN License, BLS, ACLS, NRP and fetal monitoring certification required.About the PositionAs a Labor and Delivery Travel Nurse RN, you...

  • Travel Nurse RN Labor and Delivery Position

    6 days ago

    Concord, Massachusetts, United States TotalMed Staffing Full time

    Planet Healthcare is seeking a travel nurse for a Labor and Delivery position in a Massachusetts hospital.Job DetailsSpecialty: Labor and DeliveryDiscipline: RNEmployment Type: TravelAbout Planet HealthcareWe are a global leader in clinical staffing, taking a candidate-first approach to find the right opportunity for each healthcare professional.Our...

  • Music Director/Worship Leader

    2 weeks ago

    Concord, Massachusetts, United States LADGOV CORPORATION Full time

    Job Title: Music Director/Worship Leader Job Summary: We are seeking a highly skilled and experienced Music Director/Worship Leader to join our team at LADGOV CORPORATION. The successful candidate will be responsible for leading worship services, recruiting and organizing participants, and coordinating with chapel staff to ensure seamless execution of...

  • Labor and Delivery Nurse

    1 week ago

    Concord, Massachusetts, United States Emerson Hospital Full time

    Job SummaryThe Registered Nurse is responsible for utilizing the nursing process to provide comprehensive care appropriate to the age of the patients served on their assigned unit, as directed by nursing management. Nursing care is provided in accordance with the stated philosophy and standards established by the Nursing Service Department, regulatory...

  • Chief Technology Officer

    6 days ago

    Concord, Massachusetts, United States aPriori Technologies Inc Full time

    Job DescriptionAs a senior member of the executive team, the Chief Technology Officer will play a key role in driving aPriori's growth and success. This leader will be responsible for developing and executing the company's technology strategy, leveraging their expertise to build and mentor a high-performing engineering team. The CTO will work closely with...

  • Product Adoption Manager

    2 weeks ago

    Concord, Massachusetts, United States Tripleseat Full time

    Job Title: Product Adoption ManagerTripleseat is a leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences.The Product Adoption Manager plays a pivotal role in...

  • Travel Nurse RN Labor and Delivery

    3 weeks ago

    Concord, Massachusetts, United States Uniti Med Full time

    Job Opportunity: Labor and Delivery Travel Nurse RNUniti Med is seeking a skilled Labor and Delivery Travel Nurse RN to join our team in Concord, Massachusetts.Job DetailsSpecialty: Labor and DeliveryDiscipline: RNShift: 12 hours, nightsHours per week: 36Duration: 12 weeksStart Date: To be determinedAs a Labor and Delivery Travel Nurse RN, you will have the...

  • Labor and Delivery Registered Nurse

    6 days ago

    Concord, Massachusetts, United States Emerson Hospital Full time

    Job SummaryThe Registered Nurse is responsible for utilizing the nursing process to provide comprehensive care appropriate to the age of the patients served on their assigned unit, as directed by nursing management. Nursing care is provided in accordance with the stated philosophy and standards established by the Nursing Service Department, regulatory...

  • Travel Nurse RN Labor and Delivery

    2 weeks ago

    Concord, Massachusetts, United States CoreMedical Group Full time

    Job Title: Travel Nurse RN Labor and DeliveryCoreMedical Group is seeking a skilled Travel Nurse RN Labor and Delivery to join our team for a 13-week contract in Concord, Massachusetts.Job Requirements:Specialty: Labor and DeliveryDiscipline: RNStart Date: ASAPDuration: 13 weeksShift: 12 hoursEmployment Type: TravelAs a Travel Nurse RN Labor and Delivery...

  • Travel Nurse RN Labor and Delivery Position

    2 weeks ago

    Concord, Massachusetts, United States Aureus Medical Group - Nursing Full time

    Job Title: Labor and Delivery NurseAureus Medical Group - Nursing is seeking a skilled Labor and Delivery Nurse to join their team for a travel nursing assignment in Massachusetts.Job Summary:This is a 14-week travel nursing assignment with a 36-hour workweek, 12-hour shifts, and nights. The ideal candidate will have experience in Labor and Delivery and be...

  • Health Home Clinical Director

    2 weeks ago

    Concord, Massachusetts, United States Eliot's Full time

    About the RoleEliot's behavioral health program is seeking a highly skilled and empathetic Clinical Leader to oversee the clinical operations of our Health Home Outreach Care Team. As a key member of our team, you will provide clinical guidance and supervision to ensure the delivery of high-quality care to our members.ResponsibilitiesOversee the clinical...

  • Tax Manager

    1 month ago

    Concord, Massachusetts, United States CyberCoders Full time

    Join Our Team as a Tax ManagerWe are seeking an experienced Tax Manager to support our growing Regional Tax & Accounting Advisory firm. Our firm is well-established, with over 30+ years of experience, and is headquartered in Concord, MA. We are a smaller firm that is growing rapidly due to exceptional service and new clients.We work with a variety of clients...

  • Travel Nurse RN Labor and Delivery Position

    2 weeks ago

    Concord, Massachusetts, United States Aureus Medical Group - Nursing Full time

    Job DetailsAureus Medical Group - Nursing is seeking a travel nurse for a labor and delivery position in Massachusetts.Job Requirements:Specialty: Labor and DeliveryDiscipline: RNShift: 12 hours, nightsDuration: 14 weeks36 hours per weekCompensation:$27.00 / Hourly - $32.00 / HourlyAbout Aureus Medical Group - Nursing:Rewarding Careers. Experiences of a...

  • Travel Nurse RN Labor and Delivery Position

    2 weeks ago

    Concord, Massachusetts, United States Voca Full time

    Job Title: Labor and Delivery RN Travel NurseVoca is seeking a skilled Labor and Delivery RN to join our team of travel nurses. As a travel health professional, you will have the opportunity to gain new clinical skills, visit amazing places, and meet awesome healthcare professionals.Job Details:Specialty: Labor and DeliveryDiscipline: RNShift: 12 hours,...

  • Labor and Delivery Nurse

    2 weeks ago

    Concord, Massachusetts, United States Fusion Medical Staffing Full time

    Make a Positive Impact with Fusion Medical StaffingAt Fusion Medical Staffing, we're dedicated to improving the lives of everyone we touch. As a Labor and Delivery Registered Nurse, you'll play a vital role in delivering exceptional patient care and making a difference in the lives of our clients and patients.Benefits of Working with Fusion Medical...

  • Learning and Content Manager

    2 weeks ago

    Concord, Massachusetts, United States Tripleseat Software Full time

    Job OverviewTripleseat Software is seeking a seasoned Learning and Content Manager to drive product adoption and customer education. This leadership role will oversee the development and execution of learning strategies, ensuring internal teams and customers receive high-quality, accurate, and timely educational content.Key ResponsibilitiesLead a team of...

  • Assistant Office Manager

    5 days ago

    Concord, Massachusetts, United States Eliot Community Human Services Full time

    Job SummaryEliot Community Human Services is seeking an experienced Assistant Office Manager to join our team at our Concord Outpatient Clinic. As a key member of our administrative team, you will be responsible for providing exceptional support to our clinicians, clients, and staff.Key ResponsibilitiesAssist in the daily administrative operations of the...

IT Service Management Delivery Leader

2 months ago

Concord, Massachusetts, United States Welch's Full time
Position Overview

Elevate Your Career with Welch's

At Welch's, we are committed to our vision of becoming the global leader in convenient, nutritious fruit-based food and beverages. To achieve this ambitious goal, we seek talented, innovative, and agile individuals who are ready to contribute to something remarkable.

We are not just offering a position; we are inviting you to be part of a vibrant, authentic, and inclusive culture where you can truly belong and unleash your full potential.

Role Summary:

We are in search of an IT Delivery Lead specializing in Service Management to oversee our IT Service Management (ITSM) and Enterprise Service Desk operations. This role is crucial in ensuring the quality of service delivery across the organization and providing strategic leadership and support to our end-user community.

Work Environment:

This position is based in a dynamic workplace that fosters innovation and collaboration.

Our flexible in-office schedule is designed to enhance collaboration and relationship building while prioritizing well-being.

Key Responsibilities:

  • Establish and implement best practices within the ITSM framework.
  • Drive the transformation of Service Management to align with Infrastructure Managed Services (IMS) and the broader digital transformation strategy.
  • Lead weekly change advisory board meetings as part of the Change Management process.
  • Develop and maintain Service Level Objectives/Agreements, Knowledge Base articles, and policies related to ITSM.
  • Oversee asset management and reporting to ensure compliance with licensing requirements.
  • Provide monthly Key Performance Indicators (KPIs) and recommend ongoing service enhancements.
  • Research and advocate for suitable hardware platforms, devices, operating systems, and applications to support business improvements.
  • Manage software images and system patches for both physical and virtual environments.
  • Foster partnerships with technical teams, business partners, and vendors.
  • Ensure a secure and reliable work environment through effective management and recovery processes.
  • Supervise service desk and onsite support personnel across various locations.

Candidate Profile:

  • Demonstrated passion for excellence in service delivery and problem-solving.
  • Strong technical, analytical, and multitasking abilities with a keen attention to detail.
  • Proficient in learning and applying new processes and tools to meet enterprise needs.
  • Change agent with excellent interpersonal skills, capable of engaging and educating across functional lines.
  • Exceptional project management and communication skills, both written and verbal.
  • Able to effectively share technical knowledge and mentor less experienced team members.

Qualifications:

  • Bachelor's degree in computer science, business management, or a related field preferred; equivalent experience may be considered.
  • Over 5 years of proven experience in IT Service Management within an enterprise setting.
  • Experience with Microsoft and cloud-based solutions implementation.
  • Background in transforming service desk and Service Management processes is preferred.
  • Proficient in IT Infrastructure, project management, and process management.
  • Experience managing outsourced IT Service Desk providers.
  • Able to work in a 24/7 environment across multiple time zones.
  • ITILv4 Foundation Certificate preferred.
  • Expertise in troubleshooting end-user hardware and Windows operating systems.
  • Familiarity with networking protocols and configurations.
  • Experience with enterprise applications such as Active Directory, Microsoft Intune, M365, and Oracle Client Applications.
  • Willingness to travel domestically as needed.

What We Offer:

  • A clear organizational purpose and vision for the future.
  • Inclusive Culture: Be part of a workplace where you belong and can be your best self.
  • Engaged Community: Share your voice and make an impact on the business's success.
  • Flexible Work Model: A collaborative environment that prioritizes well-being.
  • Generous Paid Time Off: Enjoy time away from work to recharge.
  • Paid Volunteer Time Off: 40 hours of paid volunteer time for eligible employees.
  • Career Development: Access to learning opportunities for professional growth.
  • Competitive Compensation: Attractive salary and annual incentive plan.
  • 401K Plan: Generous company match.
  • Flexible Benefits: Choose from a variety of benefits to suit your needs.
  • Paid Parental Leave: Available after a year of employment.

At Welch's, we offer more than just a job; we provide an opportunity to grow, innovate, and make a global impact within a passionate community.