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Customer Service Leader

2 months ago

Mayfield, Kentucky, United States Kroger Full time
Job Description

As a Customer Service Leader at Kroger, you will play a critical role in creating an outstanding customer experience through exceptional service. You will be responsible for establishing and maintaining a safe and clean environment that encourages our customers to return.

Key Responsibilities:

  • Work in all areas of our stores, including cashiering, stocking, general maintenance, and cleaning.
  • Assist store management and team members in achieving a favorable customer shopping experience.
  • Assist in leading teams in the planning, implementation, and execution of merchandising and operating initiatives.
  • Work with team members to identify opportunities in the store, develop timely solutions, and create action plans to ensure implementation of plans.
  • Drive sales by working with the store management team to maximize sales and profits while managing shrink.
  • Assist the store management team in reducing turnover, increasing retention, and maintaining consistent store operations.
  • Assist with the management of labor and supply costs to meet customer service and financial targets.
  • Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
  • Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.
  • Display a positive attitude and stay current with present, future, seasonal, and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
  • Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
  • Adhere to all local, state, and federal laws, and company guidelines.
  • Maintain flexibility to work any shift, ability to open or close store.
  • Promote trust and respect among team members.
  • Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold throughout the store.
  • Achieve a satisfactory level of technical and professional skills or knowledge in position and related areas.
  • Gain and maintain knowledge of products sold; respond to questions and make suggestions about products.
  • Physical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists.
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications:

  • Past work record reflects dependability and integrity.
  • Ability to pass a pre-employment background check.
  • Knowledge of basic math.
  • Effective communication and reading skills.
  • Ability to handle stressful situations.