PetSmart Customer Engagement Manager
2 weeks ago
PetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth and customer satisfaction in our stores.
About Your RoleAs a Customer Engagement Manager, you will be responsible for leading a team of retail and pet care associates to deliver a safe, clean, and fun environment for our pets and pet parents. Your key responsibilities will include:
- Pet Parent Engagement: Set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
- Associate Leadership: Lead a team of retail and pet care associates who are passionate about pets and committed to delivering exceptional customer service.
- Overall Retail Initiatives: Collaborate with cross-functional teams to drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
PetSmart offers a range of career opportunities for our leaders, including:
- Leadership Development: Develop your leadership skills through training and development programs, and take on new challenges in different business units.
- Store Leadership: Take on a leadership role in one of our 1600 stores nationwide, and drive sales growth and customer satisfaction.
- Transfer Opportunities: Transfer to a new store or business unit, and take on new challenges and opportunities.
PetSmart is a community of pet lovers who are passionate about delivering exceptional customer experiences. As a Customer Engagement Manager, you will be part of a team that is dedicated to making a difference in the lives of pets and their owners.
We offer a competitive salary range of $16.86 to $33.68 per hour, depending on location, position, and experience level. We also offer a range of benefits, including health insurance, 401(k) matching, and paid time off.
PetSmart is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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