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Equipment Service Coordinator

2 months ago

Rocklin, California, United States American Rental Association Full time
About the Role

We are seeking a highly skilled Service Writer - Customer Equipment Solutions to join our team at American Rental Association. As a key member of our service department, you will be responsible for ensuring seamless customer experiences and efficient equipment maintenance.

Key Responsibilities
  • Work Order Management: Accurately complete work orders, ensuring all necessary information is recorded and up-to-date.
  • Technician Time Tracking: Monitor and record technician hours, ensuring accurate and timely reporting.
  • Warranty and Maintenance: Identify and process warranty claims, ensuring timely resolution and maintaining equipment currency.
  • Customer Communication: Respond to customer inquiries, addressing concerns and providing timely updates.
  • Service Department Coordination: Collaborate with the service team to ensure efficient equipment maintenance and repair.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 1-2 years in a shop or service environment.
  • Skills: Basic computer skills, attention to detail, and ability to multitask in a fast-paced environment.
Why Work with Us

At American Rental Association, we value our employees and offer a range of benefits and opportunities for growth and development. Our inclusive and welcoming culture prioritizes mutual respect and dignity for all individuals. We are an equal opportunity employer and welcome applications from diverse candidates.