Senior Retail Sales Associate

3 weeks ago


Cumberland, Maryland, United States AutoZone Full time

Job Summary

We are seeking a highly motivated and customer-focused Senior Retail Sales Associate to join our team at AutoZone. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a positive store environment.

Key Responsibilities

  • Provide WOW Customer Service by exceeding customer expectations and resolving issues in a timely and professional manner.
  • Operate cash registers and follow established cash handling procedures to ensure accurate and efficient transactions.
  • Maintain a safe working environment by adhering to company policies and procedures, including the use of Personal Protective Equipment (PPE).
  • Ensure that merchandise is restocked and placed in their respective areas, and maintain store appearance and merchandising standards as directed.
  • Utilize ZNET to help customers locate merchandise or find suitable alternatives, and maintain product knowledge and current promotions through AutoZone systems and information sources.
  • Practice GOTTChA and assist with the installation of wipers blades, batteries, and light bulbs, and utilize OBDII to read codes from customers' automobiles.
  • Diagnose automobile problems and recommend solutions, and communicate with managers regarding customer concerns and employee matters.
  • Actively engage in developing more effective customer service skills and provide honest and trustworthy advice to customers regarding the best products that fit their expectations.

Requirements

  • High School diploma or equivalent.
  • Basic knowledge of automotive parts is required.
  • Excellent communication and decision-making skills.
  • Ability to lift, load, and deliver merchandise.
  • Ability to work a flexible schedule to meet the business needs, including holidays, evenings, and weekend shifts.

Benefits

AutoZone offers a comprehensive benefits package, including competitive pay and paid time off, unrivaled company culture, medical, dental, vision, life, and short- and long-term disability insurance options, health savings and flexible spending accounts with wellness rewards, exclusive discounts and perks, including AutoZone in-store discount, 401(k) with company match and stock purchase plan, and AutoZoners Living Well Program for mental and physical health.



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