Service Excellence Manager

22 hours ago


Irvine, California, United States Alleviate Financial Solutions Full time
About the Role

We are looking for a seasoned Customer Experience Lead to oversee our client success operations. The successful candidate will be responsible for leading a team of Client Success Supervisors, developing employee skills, and driving customer satisfaction.

The ideal candidate will have strong leadership skills, a proven track record in a call center environment, and experience with cloud phone systems and CRM software. This individual should also be able to prioritize tasks effectively, manage multiple projects simultaneously, and provide coaching and feedback to employees.

This full-time position offers a competitive salary range of $75,000 - $85,000 annually, plus comprehensive benefits, including health, dental, and vision insurance, 80 hours of PTO, and 401(k) matching.



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