Resident Experience Specialist BTR
2 days ago
At BH Management Services, we are committed to creating value and delivering exceptional customer service. We are seeking a highly motivated and organized Resident Experience Specialist to join our team in the Build to Rent (BTR) division.
Job Summary:The Resident Experience Specialist will be responsible for providing exceptional customer service to prospective tenants, current residents, and property staff. This role will also involve ensuring the daily marketing, administrative, and financial operation of the property under the direction of the community manager.
Key Responsibilities:- Provides effective customer service to all stakeholders, utilizing in-depth knowledge of the community and its functions.
- Responsible for ensuring the daily marketing, administrative, and financial operation of the property.
- Maintains information concerning construction projects, rehab upgrades, amenities, facilities, services, and activities for the community.
- Inspects all pre-leased homes prior to resident scheduled move-in date and coordinates all changes regarding resident move-outs.
- Communicates with residents regarding needs and periodically follows up on completed service requests.
- General office administrative duties, including answering phones, emails, written correspondence, and managing incoming mail for the community.
- Assists with leasing job duties, including touring prospective residents and preparation of lease agreements and process the paperwork for the approval of the community manager.
- High School Diploma/GED
- Ability to travel a minimum of 60%
- Excellent customer service, interpersonal skills, and professional demeanor
- Basic computer knowledge/office equipment skills
- Excellent attention to detail, organizational/multi-tasking skills
- Excellent communication skills
- Ability to thrive in a fast-paced environment
- Ability to work with a diverse group of people and customers
- Demonstrated sales and closing skills
- A valid driver's license may be required
- Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law
Generally, 8am-5pm or 9am-6pm, Monday-Friday (will vary based on property needs).
BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
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