Insurance Customer Service Representative

4 weeks ago


Torrance, California, United States Michelle Killian - State Farm Agent Full time
Job Description
As a key member of Michelle Killian's Torrance Agency team, you will play a vital role in delivering exceptional customer experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a dedicated and empathetic team member who is committed to providing prompt, accurate, and friendly customer service. Your responsibilities will include establishing customer relationships, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. You will also use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.

Key Qualifications:
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
Benefits:
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Valuable career-building experience


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