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Customer Experience Specialist
2 months ago
We are seeking a highly skilled Customer Care Specialist to join our team at Vector Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction with our software and services.
Key Responsibilities- Customer Support: Act as the first point of contact for customer inquiries, providing timely and effective solutions to their issues.
- Product Knowledge: Develop a strong understanding of our software solutions and be able to align them with the specific needs of each customer.
- Communication: Utilize various communication tools, including phone, email, and chat, to respond to customer requests and maintain frequent communication to resolve or escalate reported issues.
- Problem-Solving: Accurately and knowledgeably convey action steps toward and/or resolutions to customer reported issues, and track, route, and redirect problems to the correct resources by escalating appropriately.
- Collaboration: Work closely with internal teams to provide optimal solutions, support, and the best possible experience for our customers.
- Excellent Communication Skills: Possess excellent phone and conversational skills, as well as well-developed writing skills.
- Customer Service Orientation: Demonstrate a customer service-oriented attitude with a combination of terrific customer skills, attention to detail, and expertise in resolving customer issues quickly.
- Technical Skills: Be proficient in browser software, Microsoft Office suite (Excel, Word, PowerPoint, Office), and the ability to learn additional software.
- Adaptability: Be able to adapt to new conditions, assignments, and deadlines, and thrive working in a team environment, including cross-functional teams across departments.
- Comprehensive Benefits Package: Enjoy a comprehensive, quality benefits package, including a matching 401(k) retirement plan, healthy work-life balance, and generous time off.
- Opportunities for Growth: Take advantage of educational assistance, a generous referral incentive program, and company social events.
- Philanthropic Opportunities: Be part of a company that values philanthropy and offers opportunities to make a difference.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.
