Customer Service Team Lead

4 weeks ago


Onalaska, Texas, United States Burlington Full time
Customer Service Lead Role at Burlington

As a Customer Service Lead at Burlington, you will be responsible for:

Directing cashier coverage and customer flow at the front of lines to ensure efficient service.

Assisting the management team in communicating promotions and company updates.

Monitoring and validating returns, exchanges, check authorizations, voids, and other transactions.

Supporting training for team members to ensure they have the necessary skills to provide excellent customer service.

Key Responsibilities:

Direct cashier coverage and customer flow at the front of lines to ensure efficient service.

Assist management team in communicating promotions and company updates.

Monitor and validate returns, exchanges, check authorizations, voids, and other transactions.

Support training for team members to ensure they have the necessary skills to provide excellent customer service.

What We Offer:

Burlington is committed to providing a positive and supportive work environment. As a Customer Service Lead, you will have the opportunity to develop your skills and advance your career in a dynamic and fast-paced retail environment.

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