Defense Distribution Coordinator

4 weeks ago


Bethpage, New York, United States TEKsystems Careers Full time

About the Position: As an Order Processor at TEKsystems, you will play a vital role in maintaining strong relationships with our clients by providing timely and accurate information about their orders and products.

Key Responsibilities:

  • Manage requests for quotations (RFQ) by analyzing requirements and verifying availability of stock, purchasing contracts, and previous requests sent to suppliers.
  • Prepare offers to customers based on the best supply source, determined by the Procuremen_department, considering certifications, price per unit, and lead time.
  • Perform RFQ follow-up activities, including dealing with emails, making calls, videoconferences, and visits, to ensure relations with customers are maintained.
  • Build sustainable relationships with customers, providing necessary information about products and orders/contracts, and explaining complex technical information.
  • Proactively handle customer complaints and resolve issues by communicating with managers and other departments' staff.
  • Maintain daily targets/KPIs through BI tools and put corrective actions in place to ensure profitability is achieved.

Requirements: To excel in this role, you will need 2 years of experience in order processing, proficiency in ERP/order management software, particularly SAP, and excellent communication skills via email and phone. Additionally, you should have experience handling purchase orders, RMA, and invoices.

Benefits: This position offers a comprehensive benefits package, including medical, dental & vision, critical illness, accident, and hospital insurance, as well as a 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave.

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