ServiceNow ITSM Solutions Architect

2 days ago


New York, New York, United States Global Applications Solutions Full time
Job Title: ServiceNow ITSM Architect

We are seeking a highly skilled ServiceNow ITSM Architect to lead the design and implementation of IT Service Management solutions on the ServiceNow platform. The ideal candidate will have a deep understanding of ITIL processes and experience with ServiceNow configurations.

Key Responsibilities:
  • Architect and design ServiceNow ITSM solutions to meet business needs.
  • Lead the implementation and configuration of ITSM modules, including Incident, Problem, Change, and Service Request Management.
  • Develop and maintain integrations with third-party tools and systems.
  • Collaborate with stakeholders to gather requirements, provide technical guidance, and ensure successful delivery.
  • Ensure the platform is aligned with ITIL best practices and optimize service delivery processes.
Qualifications:
  • Proven experience as a ServiceNow ITSM Architect.
  • Strong understanding of ITIL/ITSM processes.
  • Hands-on experience with ServiceNow platform configurations, integrations, and customizations.
  • Excellent problem-solving skills and ability to work collaboratively.
Preferred Skills:
  • ServiceNow Certified System Administrator or ITSM Implementation certification.
  • Experience in ServiceNow upgrades and instance management.


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