Maintenance Support Supervisor

2 weeks ago

Pontiac, Illinois, United States Advanced Technology Services (ATS) Full time
Job Title: Maintenance Support Manager

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Responsabilidades Principales:
  • Se encarga de los gastos (como labor, horas extras, viajes) de los departamentos asignados.
  • Realiza sesiones de coaching con el personal según sea necesario. Prepara evaluaciones de desempeño, trabaja con individuos en la planificación de carrera, capacitación y desarrollo de habilidades. Asegura el cumplimiento de las reglas de trabajo horarias. Proporciona input en las decisiones de contratación/terminación.
  • Asiste a reuniones departamentales y de clientes según sea necesario.
  • Mantiene interacción regular con el equipo de dirección y clientes.
  • Asegura que se complete todo el informe requerido.
  • Utiliza múltiples sistemas de empresa para realizar el negocio diario dentro del departamento.
  • Realiza llamadas de seguimiento personal a todas las quejas de clientes. Punto de escalada para quejas de clientes.
  • Se adhiere a todos los procesos, procedimientos y políticas de ISO.
  • Desarrolla y mantiene relaciones comerciales con todos los departamentos de ATS.
  • Mejora continuamente los procesos; monitorea cuantitativamente los procesos. Completa los cursos de calidad requeridos y utiliza las habilidades y técnicas presentadas. Utiliza los Valores Fundamentales en el entorno laboral. Asegura el cumplimiento de los procedimientos de seguridad de la empresa/cliente.
Conocimientos, Habilidades y Competencias (KSA) & Competencias:
  • Título de licenciatura o equivalente de una universidad de cuatro años; o combinación equivalente de educación y experiencia que proporcione los conocimientos, habilidades y competencias requeridos.
  • Cinco (5) años de experiencia en supervisión o capacidad demostrada para supervisar con éxito al personal y relaciones con clientes.
  • Capacidad para: leer e interpretar documentos como instrucciones de operación y manuales de procedimientos; escribir informes y correspondencia rutinarios; hablar de manera efectiva ante grupos de clientes o empleados; trabajar con conceptos matemáticos como probabilidad e inferencia estadística; aplicar conceptos como fracciones, porcentajes, razones y proporciones a situaciones prácticas; resolver problemas prácticos y manejar una variedad de variables concretas en situaciones donde solo existe una estandarización limitada; interpretar e impartir instrucciones de diversas formas (escritas, orales, diagramas o formato de calendario).
  • Deberá ser un miembro del equipo, organizado, autodisciplinado y capaz de priorizar. Deberá tener habilidades informáticas completas.
Conocimientos, Habilidades y Competencias Deseables:
  • Habilidades de comunicación y relación con clientes excepcionales para interactuar con clientes, subordinados y dirección.
  • Capaz de utilizar el entorno de Windows y el software: Microsoft Word, Excel y Outlook.
Competencias:
  • Comunicación
  • Foco en el cliente
  • Seguridad
  • Judgement and Decision Making
  • Conocimiento Empresarial
Demanda Física y Condiciones de Trabajo:

Mientras se realizan las responsabilidades de este trabajo, el empleado está regularmente requerido para estar de pie; caminar; usar las manos/dedos para manejar o sentir; alcanzar con las manos y brazos; agacharse, arrodillarse, inclinarse; y hablar o escuchar.

El empleado también está obligado a usar un teléfono con auriculares para resolver problemas verbales, uso frecuente de una tecla estándar y computadora para documentar llamadas en un sistema de tickets, y uso ocasional de otros equipos de oficina.

El empleado debe levantar ocasionalmente y/o mover más de 30 libras. El empleado está obligado a sentarse durante períodos prolongados y usar visión cercana y de color. El trabajo se realiza típicamente en un entorno de oficina moderadamente ruidoso.

ATS está comprometido a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de la edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido.


ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido.

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