Technical Product Support Specialist

2 weeks ago


Zionsville, Indiana, United States 120Water Full time
Job Overview

Position Title: Product Support Engineer

Reports To: VP of Engineering

FLSA Status: Exempt

Company Overview:

120Water is recognized as the leading digital water enterprise in the nation. We are dedicated to delivering innovative solutions that safeguard public health through effective water management.

Our objective is to swiftly develop and market our Digital Water Cloud's software, kits, and services tailored for government entities, public water systems, and facilities aiming to enhance their water program management.

Core Values:

  • Exhibit complex problem-solving abilities
  • Challenge conventional limits respectfully
  • Provide value with quality, precision, and efficiency
  • Maintain accountability consistently
  • Celebrate collective achievements

Your Role:

The Product Support Engineer is essential to enhancing our customer experience. This role involves delivering technical assistance and conducting critical bug assessments while collaborating with software engineers, customer support representatives, and product managers. You will acquire a comprehensive understanding of our product and possess the opportunity to shape future feature and product developments.

Key Responsibilities:

  • Investigate and resolve customer inquiries and issues related to the 120Water software
  • Execute data corrections on customer information as necessary
  • Offer ongoing troubleshooting, technical guidance, and software support
  • Assist with updates, releases, and maintenance of 120Water products
  • Deliver product knowledge and technical assistance to internal users
  • Develop useful tools, including internal software to automate essential processes

Qualifications:

  • Demonstrated experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or a comparable role
  • Proficient in Windows/Linux/Mac OS environments
  • Solid understanding of computer systems, mobile devices, and various tech products
  • Capability to diagnose and troubleshoot fundamental technical issues
  • Experience with MSSQL, PostgreSQL, or similar database systems is essential
  • Familiarity with Rest APIs, web debugging, and data security measures is advantageous

Benefits:

  • Unlimited Paid Time Off (PTO)
  • Company-wide performance bonuses
  • Parental Leave
  • Competitive healthcare benefits
  • Flexible work arrangements: fully remote, hybrid, or office-based


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