Gourmet Dining Experience Manager

3 weeks ago


Westfield, Massachusetts, United States Echo Lake Country Club Full time

About Echo Lake Country Club:

Echo Lake Country Club, located in Westfield, New Jersey, offers a unique dining experience with a rich history dating back to 1899. The Club's golf course was designed by Donald Ross in 1913. With a family-oriented atmosphere, championship golf course, pool, and paddle program, the Club has become a hub for members and their guests.

The $12-million renovation of the Clubhouse has transformed it into a vibrant hub, offering three bars, banquet facilities, multi-level dining, expansive patios, and breathtaking Manhattan Skyline views. In 2021, Echo Lake's Clubhouse was honored with the "Clubhouse Renovation of the Year" award from Club Inc. Magazine.

Job Description

We are seeking a highly skilled Server to provide exceptional dining experiences for our members and their guests. As a Server, you will be responsible for delivering top-tier service during a la carte service and events.

Responsibilities:

  • Greet and welcome Members and their guests with a warm and welcoming attitude.
  • Use proper serving techniques in accordance with Echo Lake's standards.
  • Possess in-depth knowledge of the Club's menus, including all seasonal and weekly specials.
  • Skillfully upsell menu items and suggest wine pairings to enhance the dining experience.
  • Pay attention to details such as table settings, linens, and overall state of the dining rooms.
  • Proactively address Member concerns and ensure a prompt resolution.
  • Strive to exceed member expectations and contribute to a positive club experience.
  • Maintain a polished appearance and adhere to Echo Lake's dress code standards.

Daily Tasks:

  • Set up and prepare dining areas for meals and events.
  • Be prepared and ready to work at your scheduled in-time.
  • Accurately take and enter F&B orders into POS.
  • Serves all food and beverage orders, clears, and reset tables.
  • Coordinate with the kitchen to ensure accurate and timely service.
  • Effectively communicate member requests or feedback to management.
  • Effectively communicate with team members to ensure smooth operations.
  • Be flexible and adaptable to handle different tasks when assigned.
  • Run food to tables.
  • Pre-bus/bus, stage, and reset dining room tables.

Long-Term Objectives:

  • Develop customer relationship management to personalize Member interactions.
  • Undergo regular training to ensure standards and expectations are up to date.

We offer a competitive salary range of $60,000 - $80,000 per year, based on experience and qualifications, plus benefits and opportunities for career growth.


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