Customer Service Representative

4 days ago


Portage, Michigan, United States Walmart Full time

Overview

Sam's Club is a leading membership-based warehouse club offering customers a wide range of products and services. As a Member Specialist, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our stores.

Salary

The hourly wage range for this position is $17.00 to $24.00, with additional compensation in the form of premiums based on schedule, facility, season, or specific work performed.

Job Description

Key responsibilities include:

  • Maintaining store appearance and organization
  • Providing member service by greeting customers, answering questions, and resolving issues
  • Assisting with transactions using self-checkout equipment
  • Securing and safeguarding company assets and property
  • Assisting with training new associates on company processes and procedures

Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent communication and customer service skills
  • Ability to work effectively in a fast-paced environment
  • Basic computer skills and familiarity with retail software
  • High school diploma or equivalent required; prior retail experience preferred

Benefits

We offer a comprehensive benefits package, including:

  • Competitive pay and performance-based bonus awards
  • Health benefits (medical, vision, dental)
  • 401(k) plan and stock purchase options
  • Paid time off, parental leave, family care leave, bereavement, jury duty, and voting leave
  • Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Others

We are an Equal Opportunity Employer- By Choice, committed to valuing diversity and inclusivity in all aspects of our business. If you're passionate about delivering exceptional customer experiences and joining a dynamic team, we encourage you to apply.



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