Customer Service Representative
2 weeks ago
Work Flexibility: Remote or Hybrid or Onsite
10:30 am to 7 pm Monday through Friday shift
Hybrid, Remote or Onsite
What you will do -
- Under minimal supervision the Customer Service Representative is expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
- Answers incoming requests through a multichannel system which include but are not limited to order entry, order status and trouble shooting of products.
- Follow standardized process to ensure 100% quality for all orders.
- Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
- Understands, interprets and explains detailed information of printed material and processes.
- Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
- Maintain continual positive attitude, builds relationships and fosters teamwork.
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
- Flexibility in responding to new and rapidly changing situations and environment.
- Demonstrates an understanding of how decisions impact customers and markets.
- Participates in the creation and continuous improvement of standardized work.
- Serve as Subject Matter Expert Among Peers.
Required -
- 2+ years of customer or account management experience
- High School Diploma or equivalent
- Computer skills and know-how to navigate between different systems
- Must have the ability to work flexible hours, as needed to support the business needs.
- Demonstrated phone skills; ability to maintain composure in stressful situations
- Demonstrated problem solving and communication skills
- Demonstrated computer skills (e.g. ERP systems, Customer Relationship Management (CRM) system, SAP, Genesys, Excel and Word.)
Travel Percentage: 0%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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