Service Advisor

21 hours ago


Altoona, Pennsylvania, United States STS Companies Full time
Job Overview

STS Truck Services is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for building strong relationships with our clients and ensuring their vehicles are safe, reliable, and efficient.

Key Responsibilities:

• Manage the receipt and workflow of all incoming work, including communication with clients and internal departments.

• Greet clients in a timely and friendly manner, obtain vehicle information, and verify client details for communication and invoicing purposes.

• Document clients' vehicle issues and concerns accurately and clearly.

• Create repair orders and provide estimates based on reported client issues.

• Maintain all repair order processes, review and close company and client invoices.

• Operate TMT/AMS Vehicle Maintenance Software Program.

• Supervise technicians performing truck, trailer, and equipment maintenance and repair, ensuring high-quality work and adherence to safety standards.

• Coordinate and schedule work performed in the shop, with excellent professionalism and accurate communication.

• Set appointments and investigate the progress of vehicle repairs, contacting clients with status changes.

• Provide work direction, coordination, and specialized guidance to mechanics regarding repair and maintenance of vehicles.

• Ensure preventative maintenance and campaigns are completed on schedule.

• Foster a safe work environment by ensuring training is complete and in compliance with company policies and government regulations.

• Ensure technician job training is completed on schedule with the employee's training plan.

• Prospect to grow the business, calling past customers, and educating potential clients about services provided.

Requirements:

• High School Diploma or High School Equivalence Certificate.

• Minimum of 3 years related industry work experience.

• Minimum one-year supervisory experience.

• Ability to prioritize work.

• Computer skills.

• Excellent history of attendance and punctuality.

• CDL Preferred.

Working Conditions:

Service Advisors will be exposed to noise levels in the work environment that are quiet while in the office, or moderately loud when in the field.

STS Truck Services Core Values:

Our employees are guided by the following values and principles:

Motivated to Succeed

Safe Knowledgeable Experts

Values Positive Relationships

Committed to Deliver

Team Focused



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