Customer Service Advocate

3 weeks ago


Johnston, Iowa, United States ICONMA, LLC Full time
Job Summary

We are seeking a highly skilled Customer Support Representative to join our team at ICONMA, LLC. As a key member of our support team, you will provide top-notch technical assistance to our clients and customers, ensuring their satisfaction and retention.

Key Responsibilities
  • Provide front-line technical support and information to clients and customers on product-related inquiries, issues, and concerns.
  • Collaborate with the support team to optimize customer satisfaction and retention.
  • Utilize multiple channels to provide support, including phone, email, and online platforms.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong technical knowledge and ability to learn new products and systems.


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