Food Service Operations Manager

2 weeks ago

Valdosta, Georgia, United States Zaxby's Full time
Salary Range: $60,000 - $70,000
Annual Bonus Potential (Paid Quarterly): Up to 24% of Annual Salary As Zaxby's continues to grow, we are looking for dedicated individuals to lead our teams. At Zaxby's, we pride ourselves on being more than just a dining establishment; we are a community hub where friends gather to enjoy delicious meals. For our employees, Zaxby's offers an exceptional work environment. The Food Service Operations Manager plays a crucial role in guiding and mentoring the team to foster a positive atmosphere and maintain high morale. You will be responsible for implementing and supporting strategic action plans aligned with company objectives. Your oversight will include daily restaurant operations, with a focus on staffing, team development, sales enhancement, cost control, guest satisfaction, and ensuring adherence to brand standards. Perks
  • Competitive compensation plus quarterly bonuses
  • Paid Time Off
  • Paid Holidays
  • Recognition Program
  • Employee Referral Program
  • Flexible Work Schedules
  • Opportunities for Advancement
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Employer Paid Life Insurance
  • 401(k) With Employer Match (additional eligibility requirements)
Responsibilities
  • Complete all required training, including:
  • Zaxby's General Manager Development Plan and Operations Excellence Capstone Class
  • Food Safety Certification and Manager Certification
  • Any additional training mandated by Zax LLC
  • Ensure the restaurant consistently delivers exceptional guest experiences
  • Maintain optimal staffing levels through effective sourcing, interviewing, hiring, and recognizing top talent
  • Provide team members with comprehensive training, ongoing coaching, and development while holding them accountable for their performance
  • Create efficient work schedules to drive sales and manage labor costs
  • Plan and assign shift responsibilities, clearly communicating expectations and making adjustments as necessary
  • Uphold service, product quality, and cleanliness standards consistently
  • Cultivate a positive workplace culture and high team morale by leading by example
  • Manage profitability by driving sales, controlling expenses, developing team members, and ensuring operational standards are met
  • Strive to boost sales through community engagement and outstanding service
  • Control costs and minimize losses by adhering to operational standards and compliance with all guidelines and policies
  • Conduct performance evaluations for crew members and assist in managerial evaluations
  • Ensure compliance with all relevant laws, guidelines, policies, and procedures
  • Utilize management tools and maintain accurate records
  • Review performance metrics regularly and develop action plans to enhance systems and processes for improved profitability and guest experience
  • Additional responsibilities include:
  • Address and report guest and team member complaints or concerns promptly and respectfully
  • Maintain a flexible attitude that allows for performance beyond the standard job description
  • Ensure team safety by adhering to all safety protocols
  • Escalate issues to supervisors when necessary
  • Perform any other duties required to ensure smooth restaurant operations
Qualifications To qualify for this position, candidates must meet the following requirements:
  • Must be 21 years of age or older
  • Must possess a valid driver's license, vehicle insurance, and reliable transportation
  • Open availability and the ability to work a minimum of 5 days and 48 hours per week
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays
  • Successful completion of background checks and motor vehicle reports
  • Must demonstrate leadership qualities, organizational skills, and the ability to work collaboratively with others
  • Required minimum education: High school diploma or equivalent; some college preferred
  • 3-5 years of management experience required
  • Previous restaurant management experience preferred
Capability Requirements The following capabilities are essential for performing the core functions of this role. Reasonable accommodations will be considered.
  • Ability to sit, stand, and walk continuously
  • Occasionally stoop, bend, crouch, or climb, including the use of ladders
  • Frequently lift, push, pull, and carry up to 50 pounds, including overhead lifting
  • Continuous use of hands and wrists for grasping and fine manipulation
  • Proficient communication skills in speech, reading, and writing
  • Maintain effective audio-visual discrimination and perception to observe and respond to the environment
  • Work in environments with varying temperatures and exposure to food allergens
  • Safely operate restaurant equipment, including knives, fryers, and other potentially hazardous tools

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