Mortgage Customer Experience Leader

1 week ago


Phoenix, Arizona, United States PennyMac Financial Services, Inc. Full time
About the Role

The Assistant Vice President Customer Experience will lead multiple teams and monitor Customer Service activities, ensuring staff provides timely, friendly and effective service to customers while maximizing employee production and quality. As the AV Customer Experience, Mortgage, Experience, Vice President, Retail, Customer, you will be responsible for driving customer satisfaction and loyalty through exceptional service delivery.

Key Responsibilities
  • Lead multiple teams to achieve customer service excellence
  • Monitor customer service activities to ensure timely and effective service delivery
  • Maximize employee production and quality while maintaining a positive work environment
  • Drive customer satisfaction and loyalty through exceptional service delivery
What We Offer

PennyMac Financial Services, Inc. offers a dynamic and supportive work environment that fosters growth and development. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer service.



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